Returns Policy

Returns for Exchange:

Returns must be received within 14 days of the customer receiving the product(s).
The product(s) should be in its original condition and packaging.
We will exchange the item(s) within 1 month of purchase.
Freight cost to RETURN the product is covered by the customer.
Freight cost to RESEND the product is covered by the customer.

Please note we do not give refunds for exchanges. We are not responsible for any lost returned parcels so please send it back to us via a traceable method like registered post or traceable courier and email details to info@momaproducs.com.au .

Please include a note with your return stating:
Order Number
Invoice Number
Name
Contact number
Exchange or credit request

If returning products within the Perth Metro Area. Please return to Level 24 / 77 St Georges terrace Perth 6000 WA.

Returns for Faulty Products:

If a product is faulty, it should be returned to us within 21 days of the customer receiving the item. Please contact info@momaproducts.com.au or call us at 0421600181 to arrange a return for the product. Faulty products once received by MOMA Products can be exchanged or refunded.

Please include a note with your return stating:
Order Number
Name
Contact number
Exchange or refund
Ordering

The generation and forwarding of an order by you (the “Customer”) using info@momaproducts.com.au constitutes an offer to purchase the products from MOMA Products. All orders are subject to acceptance by MOMA Products, and are otherwise subject to its general terms and conditions of sale.

The display of products and prices on momaproducts.com.au does not constitute an offer by MOMA products to unconditionally supply the products at displayed prices. All products and prices shown are indicative only, and are subject to product availability and price changes.

All product descriptions are either provided by the product manufacturer, or based upon information provided by the product manufacturer. As a reseller only, and to the fullest extent permitted by law, MOMA Products excludes all responsibility or liability for or arising out of any inaccurate or erroneous product description which appears on momaproducts.com.au

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